TakeOUT Food Store Pasig
Return & Refund Policy
Effective Date: September 26, 2025
At TakeOUT Food Store Pasig, we are committed to delivering high-quality frozen products to your doorstep. We take great care in producing, packing, and shipping our goods to maintain their integrity.
Due to the perishable nature of our products, we have a specific policy regarding returns, refunds, and replacements. For health and safety reasons, we cannot accept physical returns of any frozen food items.
Please read this policy carefully before placing your order.
1. Our ‘No Returns’ Policy for Food Safety
Once a frozen product has left our facility, we cannot control its handling or temperature exposure. To ensure the safety and quality of our products for all customers, we are unable to accept physical returns.
Please do not attempt to mail back any food products you have received.
2. When Refunds or Replacements Are Possible
We understand that issues can sometimes occur during shipping. We will happily issue a refund or send a replacement for items that fall under the following categories:
- Damaged in Transit:(Only applicable to company delivered products.) The product’s packaging is significantly damaged (e.g., torn, punctured, or crushed) to the point where the food itself is compromised.
- Thawed or Spoiled on Arrival: The product arrives completely thawed, warm to the touch, or shows clear signs of spoilage.
- Incorrect Item Received: You received a different item than what you ordered.
- Serious Quality Issue: There is a clear and demonstrable quality defect with the product itself (this does not include personal taste preference).
3. What We Do Not Cover
We are unable to provide refunds or replacements for issues related to:
- Personal Taste: You did not enjoy the flavor or texture of the product.
- Incorrect Address: Your order was delivered to an incorrect or incomplete address that was provided by you at checkout.
- Unattended Deliveries: Your order spoiled or was stolen after being successfully delivered to the shipping address provided. It is the customer’s responsibility to be available to receive the package and immediately place the items in a freezer.
- Customer Handling Errors: The product was improperly handled or stored after delivery.
- Change of Mind: You no longer want the product after it has been shipped.
4. How to Request a Refund or Replacement
If your order falls into one of the eligible categories in Section 2, please follow these steps:
- Contact Us Promptly: You must contact our customer service team within 24 hours of receiving your delivery. We cannot honor requests made after this window due to the perishable nature of the products.
- Provide Proof: To process your request, we require the following:
- Your Order Number.
- A clear description of the issue.
- Photographic Evidence. This is mandatory. Please provide clear photos of:
- The affected product(s).
- The shipping box and any visible damage.
- The shipping label on the box.
- Submit Your Request: Email all the information and photos to takeoutpasig@gmail.com or contact us through our website’s contact form.
5. Our Review Process
Once we receive your request, our team will review the details and the evidence provided. We will notify you of the approval or rejection of your claim within [e.g., 1-3] business days.
- If Approved: We will offer you the choice of a full refund for the affected item(s) to your original method of payment or a replacement of the item(s) in your next order or a separate shipment.
- If Refunded: Please allow [e.g., 5-10] business days for the refund to be processed and reflected in your account. Shipping fees are non-refundable.
Contact Us
If you have any questions about your order or this policy, please don’t hesitate to contact us at:
- Email: takeoutpasig@gmail.com
- Phone: +639173258280
We appreciate your understanding and cooperation. Our goal is to ensure you have a positive experience with TakeOUT Food Store Pasig and enjoy our delicious frozen foods.